UX
Web App
Enterprise
Lowcode
Global Tyre Management Platform
Global Tyre Management Platform
A global commercial vehicle manufacturer was managing tyre requests, supplier communications, and product life cycle updates entirely through email and Excel, with no structured process, no audit trail, and no single source of truth.
We designed a centralized portal connecting suppliers and internal teams, replacing scattered email threads with structured request flows, real-time status tracking, and a single live tyre database accessible to all stakeholders.
A global commercial vehicle manufacturer was managing tyre requests, supplier communications, and product life cycle updates entirely through email and Excel, with no structured process, no audit trail, and no single source of truth.
We designed a centralized portal connecting suppliers and internal teams, replacing scattered email threads with structured request flows, real-time status tracking, and a single live tyre database accessible to all stakeholders.
Role
Role
Product Designer
Product Designer
Timeline
Timeline
6 Months
6 Months
Year
Year
2025
2025
90%
90%
Reduction in
Processing Time
Reduction in
Processing Time
70%
70%
Reduction in
Manual Effort
Reduction in
Manual Effort
97%
97%
Loss of Data & Version
Mismatch Prevented
Problem
Tyre requests were getting lost in mail and incorrect data was reaching the teams.
Tyre requests were getting lost in mail and incorrect data was reaching the teams.
Suppliers submitted new tyre requests, updates, and phase-outs over email and calls. Internal teams worked off different versions of the same Excel file. There was no structured process, no visibility into request status, and no reliable way to know which tyres were active, discontinued, or pending approval.
Suppliers submitted new tyre requests, updates, and phase-outs over email and calls. Internal teams worked off different versions of the same Excel file. There was no structured process, no visibility into request status, and no reliable way to know which tyres were active, discontinued, or pending approval.
Solution
A unified portal where every tyre request is structured, tracked, and released to the right teams automatically.
A unified portal where every tyre request is structured, tracked, and released to the right teams automatically.
Suppliers submit requests through a structured portal. The tyre engineer reviews, approves, and manages all changes in one place, releasing a single live record to all stakeholders instead of manually distributing Excel files. Everyone always has the correct, up-to-date information.
Suppliers submit requests through a structured portal. The tyre engineer reviews, approves, and manages all changes in one place, releasing a single live record to all stakeholders instead of manually distributing Excel files. Everyone always has the correct, up-to-date information.
My Role
01
Led discovery workshops with tyre engineers, suppliers, wheel coordinators, and sales teams
02
Mapped the existing manual request and approval workflow end-to-end
03
Designed role-based dashboards and flows for five personas across the tyre lifecycle
04
Designed within low-code platform constraints while maintaining usability across all roles
Supplier Portal
Structured Tyre Request Submission
Suppliers submit new tyre requests, updates, or phase-outs through a structured form with all required fields enforced upfront. No more emails, no missing data, no back-and-forth to collect basic information.
Suppliers submit new tyre requests, updates, or phase-outs through a structured form with all required fields enforced upfront. No more emails, no missing data, no back-and-forth to collect basic information.
Dashboard
Tyre Engineer Review & Approval Dashboard
The tyre engineer sees all incoming requests in one centralised view with case details, supplier information, and audit history surfaced per request. Approve, reject, or flag for discussion directly from the dashboard without leaving the platform.
The tyre engineer sees all incoming requests in one centralised view with case details, supplier information, and audit history surfaced per request. Approve, reject, or flag for discussion directly from the dashboard without leaving the platform.
WIP Management
Color-Coded WIP List & One-Click Record Release
Approved changes populate a live WIP list which is color-coded green for new tyres, yellow for updates, red for phase-outs. When ready, the engineer releases all records in one action, automatically notifying every stakeholder with the correct, current data. No more Excel attachments, no more version mismatches.
Approved changes populate a live WIP list which is color-coded green for new tyres, yellow for updates, red for phase-outs. When ready, the engineer releases all records in one action, automatically notifying every stakeholder with the correct, current data. No more Excel attachments, no more version mismatches.
Gloabl Data
Interactive Global Tyre & Country List
All personas access a live global tyre list and country availability map, replacing the static Excel tabs with a searchable, visual interface. The tyre engineer retains edit rights; all other teams get read access to the same, always-current data.
All personas access a live global tyre list and country availability map, replacing the static Excel tabs with a searchable, visual interface. The tyre engineer retains edit rights; all other teams get read access to the same, always-current data.
UX Research & Analysis
User Flows
Design Decisions
Outcome
Every stakeholder went from working off last week's Excel to seeing today's data.
Every stakeholder went from working off last week's Excel to seeing today's data.
Suppliers submit with structure. The tyre engineer approves with full context and releases changes in one click. Sales, procurement, and wheel coordinators always have the correct tyre list, and phase-outs never catch anyone off guard again.
Suppliers submit with structure. The tyre engineer approves with full context and releases changes in one click. Sales, procurement, and wheel coordinators always have the correct tyre list, and phase-outs never catch anyone off guard again.
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